Ok, so I started my business last year in the middle of the season. I was looking for just a few clients, not too many the first year. I had already been told the minimum rate for the area is $35 which I have since found out is not set in stone. Anyway, I had posted a few business cards in the local post office and got a call from this lady asking how much I charged. I told her I would need to look at her yard to give a quote but it would be a minimum of $35. She instantly went into the spill "I had an old man doing it for $20" The "old man" she referred to was an old retired man in the town with a 30" snapper and a homemade trailer. Well, I wanted to ask, "so why are you calling me?" She said the yard was very small so I told her I would come out and look at it and see what we could work out. Turns out, the man moved and never called her back, the grass was about 6 inches high. The yard was very small like she said and I passed it every day, so I told her the first mow would be $35 to clean up the mess, and then I would do it for $25 after that. It takes about 10-15 minutes to complete when it's regularly mowed. Well, she was always at home and would pay me cash when I finished. She always had 2 20 dollar bills so I would have to give her change back. When the grass slowed down and wasn't growing as much, she told me to just check in a couple of weeks to see if it needed it. I did and it needed it so I mowed it again. This time I didn't have any change. I told her to just give me $20 and we would make it up on the next time. Again, I told her I would check back in a couple of weeks. Well, I did, it needed it, I mowed it. This day she wasn't home so I left her a note. "Mrs. Baker, sorry I missed you today. I stopped by to check your lawn. It looked like it needed one last mowing. You weren't home, so I went ahead and mowed it for you. I hope this was OK." Here comes the mistake. "If it WAS OK, you can send me a check for the $25 for this mowing and the $5 from the last mowing for a total of $30. If it wasn't Ok to mow it, then I appoligize and don't worry about the bill." Well, you think she has paid me? NOT! Boy was that a stupid thing to do. I think I'll go up on her this year if she calls. If she doesn't like it, she can try to find the "old man".