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Let me ask you a question

Discussion in 'Lawn Mowing' started by K c m, Jul 2, 2006.

  1. K c m

    K c m LawnSite Bronze Member
    Messages: 1,331

    How would you handle a situation where the customer said he would buy the mower and i would just cut it. He had the lawn sodded last year and didn't like the results so he got it resodded this yr and looks a lot nicer. The reason for this is he wants it bagged but he is the only customer that wants it bagged so Im not spending 400 dollars for a bagging mower that won't make its money bak ya no? I explained the benefits of double cutting it and the small pieces actually fertalize the lawn. The price of the lawn is 20 bucks cause its so small. Would you keep the price the same or drop it a few bucks? Just some advice is that if he does that ill probably just drop him.

    TURF DOCTOR LawnSite Silver Member
    Messages: 2,138

    How much time to cut it,seems like a no lose no equipment to supply.
  3. LawnTamer

    LawnTamer LawnSite Gold Member
    Messages: 3,986

    Sounds like a potential PITA to me. I have found that the more I can keep my processes the same, like an assembly line approach, the more money I make. You haven't even started yet and he wants it done differently than what your equipment is set up to handle, I just see a little warning light going on there.
  4. K c m

    K c m LawnSite Bronze Member
    Messages: 1,331

    O yes by far a pita. They are on a 10 day cycle and if i deviate a little I mean i usally show up at 10am if im late like 1030 i get yelled at. Im really at witts end with some of these people. I got rid of the bi weekly's and bad pay customers and settled for the good ones Since im getting a regular 40 work week. :hammerhead:
    Im to nice for this business. :rolleyes:
  5. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Yup, I done got tired of the mickey mouse firlyfanz horse and pony show.

    If they buy the machine then they can cut it, too.
    If they're cutting half, they can cut the other half also.
    If someone else cuts it before I get out there, whoever did it can keep on cutting it.

    I got them too... Just had one acting like he was doing me a big favor by sending me this referral... I went out to look and it's a class-D yard (translation: hardly any grass), less than a 1000 square feet and he's 45 days behind in paying and now he calls me on Sunday on my home telephone.
    I called him back, said the estimate on the new lot was 30 dollars, to please send payment on the 45-day balance to ensure continued service and also to call me at business number 555-1212 instead of my home phone.
    I said it as nicely as I could but I am sure something else went across, thou that was not my intention, I even pre-typed the stuff so I could read it off verbatim.

    I mean...
  6. mak2

    mak2 LawnSite Senior Member
    Messages: 380

    The one thing I have learned is if a customer starts to seem like a PITA, LOSE HIM, HE IS. I started last year and went overboard to keep people. I have had 3 PITA's. They started out with simple requests. Like dont mow close enough to "touch" my bush, then progressed to bagging and blowing under his equiptment in the drive way, and I am not talking about just grass, debris from his buisness etc. Tell them what you will do when you take the buisness, then do it and nothing else without raising the price. I tend to be too easy going, but you waste time on PITA's you could be spending on good customers or finding more good customers. Cut the pitas lose quick, saves you time and money and it will happen anyway. for every PITA I have cut loose I have immediately replaced with a goood customer.
  7. ThirdDay

    ThirdDay LawnSite Senior Member
    Messages: 442

    Drop him like a bad habit!
  8. DJ Contracting

    DJ Contracting LawnSite Senior Member
    Messages: 487

    For such a small lawn can't you buy a 21" push with a bagger and bag the one account far less than buying a $400.00 bagger system.
  9. gene gls

    gene gls LawnSite Gold Member
    Messages: 3,213

    Get rid of him..............
  10. NNJLandman

    NNJLandman LawnSite Bronze Member
    Messages: 1,306

    No offense but part of being in the business, is to have the equipment to fit peoples needs so either you supply the equipment forget it, plus like the rest said, it seems like a bad deal....whos gonna pay for gas, and service the mower, if something happens to HIS equipment youll end up buying the mower. Doesnt seem like a good idea.


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