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Let two go today.

locutus

LawnSite Bronze Member
Location
NC
Due to some time constraints and routing concerns I decided today, before the season starts, to let two of my long-time accounts go. One is a stay at home mom and the other couple are not. Here's the catch, called them both, reached neither so I left a message for them both. At the dinner table tonight, my wife is astonished that I did not drive out to talk to them face-to-face.
Heck, I broke up with her over the phone more than once before we married and every thing tuned out all right. She's got me on the ropes now feeling all guilty and crap. I told her it was just business. Its not like we ran in the same circles together, plus it's getting warmer and I dont know when I'm going to have time to get out there to them. Opinions please.
 

bastalker

LawnSite Senior Member
Location
Connecticut
I dont know what kind of message you left, so it would be hard to put myself in thier shoes. The fact that they were long time faithful customers, would come into the picture. I imagine they feel a little let down. They probably wouldn't feel as let down if you told them in person, and might have been a little more understanding. If you ended the message with "I am sorry if this sudden change has caused you any inconvienence. If you have any questions or concerns, please feel free to call me at anytime.

I would have tried to line them up with a replacement before making a call to dump them, but thats just me. Better yet, I would have tried to talk to them earlier than this, to give them more than enough time to find someone else....
 
OP
locutus

locutus

LawnSite Bronze Member
Location
NC
Originally posted by bastalker
I dont know what kind of message you left, so it would be hard to put myself in thier shoes. The fact that they were long time faithful customers, would come into the picture. I imagine they feel a little let down. They probably wouldn't feel as let down if you told them in person, and might have been a little more understanding. If you ended the message with "I am sorry if this sudden change has caused you any inconvienence. If you have any questions or concerns, please feel free to call me at anytime.

I would have tried to line them up with a replacement before making a call to dump them, but thats just me. Better yet, I would have tried to talk to them earlier than this, to give them more than enough time to find someone else....
I left a long-winded, very concilliatory message. I also offered advice on locating another lco.
I am a part-time (legal) lco. The time constraints I refered to are due to increasing responsibilities at my primary job. I didn't know until recently that this would be the case. Thanks for the reply.
 

General Grounds

LawnSite Senior Member
Location
Manalapan,nj
:blob3: i send a letter saying we are unable to service the area due to the relocation of our new shop, it would take over 30 min to get there and back, i hope you understand and thank you for being a loyal customer. had to do that because we did relocate and i wasnt driving a 1/2 hour to service 2 accounts.
 

Turf Medic

LawnSite Bronze Member
Location
Lincoln NE
At least you called I would have mailed a letter. Business is business, you can't get emotional about it. If it wasn't working for you, it's good to let them know early on, better than getting to the point where you just quit showing up mid season.

Mail the letter explaining the situation, suggest a qualified replacement, thank them for their business, move on.
 

mtdman

LawnSite Gold Member
Location
A2, Michigan
My wife is always trying to give me a guilt trip about getting rid of customers. I just do what I gotta do. Business is business. I wouldn't worry about it.
 
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