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Let two go today.

Discussion in 'Lawn Mowing' started by locutus, Mar 1, 2004.

  1. locutus

    locutus LawnSite Bronze Member
    from NC
    Messages: 1,266

    Due to some time constraints and routing concerns I decided today, before the season starts, to let two of my long-time accounts go. One is a stay at home mom and the other couple are not. Here's the catch, called them both, reached neither so I left a message for them both. At the dinner table tonight, my wife is astonished that I did not drive out to talk to them face-to-face.
    Heck, I broke up with her over the phone more than once before we married and every thing tuned out all right. She's got me on the ropes now feeling all guilty and crap. I told her it was just business. Its not like we ran in the same circles together, plus it's getting warmer and I dont know when I'm going to have time to get out there to them. Opinions please.
  2. bastalker

    bastalker LawnSite Senior Member
    Messages: 965

    I dont know what kind of message you left, so it would be hard to put myself in thier shoes. The fact that they were long time faithful customers, would come into the picture. I imagine they feel a little let down. They probably wouldn't feel as let down if you told them in person, and might have been a little more understanding. If you ended the message with "I am sorry if this sudden change has caused you any inconvienence. If you have any questions or concerns, please feel free to call me at anytime.

    I would have tried to line them up with a replacement before making a call to dump them, but thats just me. Better yet, I would have tried to talk to them earlier than this, to give them more than enough time to find someone else....
  3. j fisher

    j fisher LawnSite Senior Member
    Messages: 294

  4. locutus

    locutus LawnSite Bronze Member
    from NC
    Messages: 1,266

    I left a long-winded, very concilliatory message. I also offered advice on locating another lco.
    I am a part-time (legal) lco. The time constraints I refered to are due to increasing responsibilities at my primary job. I didn't know until recently that this would be the case. Thanks for the reply.
  5. General Grounds

    General Grounds LawnSite Senior Member
    Messages: 902

    :blob3: i send a letter saying we are unable to service the area due to the relocation of our new shop, it would take over 30 min to get there and back, i hope you understand and thank you for being a loyal customer. had to do that because we did relocate and i wasnt driving a 1/2 hour to service 2 accounts.
  6. Turf Medic

    Turf Medic LawnSite Bronze Member
    Messages: 1,073

    At least you called I would have mailed a letter. Business is business, you can't get emotional about it. If it wasn't working for you, it's good to let them know early on, better than getting to the point where you just quit showing up mid season.

    Mail the letter explaining the situation, suggest a qualified replacement, thank them for their business, move on.
  7. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Messages: 7,547

    Does your season start tomorow? if not then dont worry.
  8. kootoomootoo

    kootoomootoo LawnSite Platinum Member
    Messages: 4,369

    I had the same problem back in 96 or so. I had 5 accounts I didnt want so did a bunch of flyers and sold another 7 accounts in the same area. Sold those 12 accounts for a cool $5000. Mowed the new ones maybe 3 times. True story, my brother was amazed!
  9. mtdman

    mtdman LawnSite Gold Member
    Messages: 3,143

    My wife is always trying to give me a guilt trip about getting rid of customers. I just do what I gotta do. Business is business. I wouldn't worry about it.
  10. Lux Lawn

    Lux Lawn LawnSite Silver Member
    Messages: 2,267

    I drop one last week I just couldn't work for this guy another day.
    I sent him a very brief letter telling him we will not be back.It will be a little interesting when he sees us at the house accross the street.

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