I took the first few lines of the letter from an example Borns Lawncare posted on here. Ive worked in landscaping for 15 years, but started up on my own last year. Upon review of several posts on the board, Ive decided to implement a few policies to existing customers and any new ones coming on board. This past year I pretty much took on anyone, alot of times on their terms, and Im certain I could have done things a bit better. I am sending a letter to people to try and get an idea what Ill have for definate work, and fill in new customers as I get them. Im eliminating biweekly people and trying to make the billing process easier for me. I have this letter and wondered if anyone had anything they'd add or take out. Please see attachment. Thanks!