Letting a customer go (?)

Discussion in 'Business Operations' started by CutApproved, Jul 27, 2005.

  1. CutApproved

    CutApproved LawnSite Member
    from NJ
    Messages: 234

    Does anyone have any suggestions on wordage or maybe a sample letter?

    I have an account that I need to let go,, now!!
    The owner is a lawyer and the wife is a p.i.t.a. Never pay on time and always complain about not being there on time etcc. none of which is true.

    I need a sample letter.

  2. Love2Cut

    Love2Cut LawnSite Member
    Messages: 15

    Dear Lawyer and wife,

    I CutÂ’m good
    And on time I show
    dealin wich you
    aint worth the dough
    complain and whine
    aint worth my time
    pay the rest
    you lawyer pest
    So ima dropping you
    Faster than a prom dress
  3. CutApproved

    CutApproved LawnSite Member
    from NJ
    Messages: 234

    Thats too funny

    :p :waving:
  4. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Messages: 4,040

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    Hi CutApproved,

    Could you just send them a letter stating due to your own cost increases, your prices will be raised to $x.xx dollars effective a specific date. Make it an outrageous price and then they may just call you and say they don't want you anymore.

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  5. garydale

    garydale LawnSite Senior Member
    Messages: 813

    I cancel about one client per year for the reasons you sited.

    My people are authorized to cancel an account on the spot if they are abused in any way.ie cussing ,screaming or wrongly accused.

    We send a short letter advising the client their service is canceled(after they have paid up their balance)and provide them with name and number of our competition. Sort of "Heres a quarter, call someone who cares"

    My people are not paid to take abuse.

  6. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    I have never sent a letter, I prefer to do it in person and I try to handle it as nicely as they will let me. I just thank them for their patronage but tell them Im sorry but Im not going to be able to please you so I recommend you find someone else. I also dont give any 2 or 4 weeks notice I do it immediately.
  7. LB1234

    LB1234 LawnSite Gold Member
    Messages: 3,208

    I thought I was the only one that gave my competition's name to a potential cleint. I like giving the phone number also, I'm going to have to start doing that...

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