I have a very "tight pocketed" customer who has been with me since the beginning. He has given me 4 -5 properties to cut. Every so often he wants to change from weekly to 10 days(complains about a price increase) or whines about the trash(picked up at cutting and not in between) and spraying the beds(done when there weather permitting). I tell him I will be glad to go inbetween cuttings for an additional charge but get no response. most recently the weekly property was cut weekly for 45 and he said to go up to 10 days. So i charged him 55 cause the grass was much higher. He sent a note with the bill questioning the extra charge. Was he thinking I would cutt it every 10 days for 45? I must be stupid. So a little long winded but I'm trying to think about letting him go, but on nice terms. How do you guys do it? Anyone have a nice form letter I could look at?