okay, just got a check from a small PITA customer along with a note. this customer is a 30/cut customer. her bill was for $120.00 for four mowings in june. the letter reads as follows "I am deducting 15.oo dollars from the total because on 6/19/07 you only cut half the yard..." I do remember this day because i showed up, unloaded my stuff and then she came out saying to skip this week. the front yard was perfectly green and needed to be cut and the back was tall enough to be cut but was dried out and yellow. after about 10min. of arguing, we decided i would just cut/trim/edge/blow the front yard. We never agreed on 1/2 price. anyways, how should i handle this situation. and also if i dump her, how do i get the 15 dollars??? I have no problem dumping this PITA customer but I WANT MY MONEY!!!