I'm sure we all would do a few things different and avoided some issues. Here are a couple that come to mind and how I'd do it different from the beginning. Hope this helps others avoid some future problems. *Adding time/labor to lawn. Not usual for the customer to add "crap", bushes, trees, bird feeder/baths, lights and you name it increasing the time & labor required to maintain the lawn. Make it clear upfront any changes could result in increased costs. You have to do this the 1st time you are discussing terms and at the beginning of every year. I explain it something like this; If it takes me 30 minutes to mow your lawn I charge you for that, if it takes me 1 hour and is more labor intensive I charge twice if not more. *Doing things for free. We all do things for "free" for regular customers and that's fine. But at some point it may become unfeasible to continue to do so. Make it clear little things you do are not part of what you are being paid to do and at some point you may need to charge or make some sort of change. An example I recently came across is adjusting irrigation settings. I did this at no charge for years but as time went I realized it was adding significant time/effort to my day. Before the beginning of this year I make a deal with my customers that if they would install a WiFi controller that would allow me remote access I would continue to do so at no cost. Most reacted to this positively but there was one that had a very negative reaction. I let them control it now and here's what happened, they didn't turn it on when it stopped raining and it burned up, then they turned it on and set it at high settings to catch up and then we got some rains. They have not adjusted it and the place is a swamp. The ultra wet grass clogs and leaves clumps and I don't bother to clean them up. Maybe they will figure it out but probably not. Hope this helps some avoid situations. Feel free to add your suggestions.