Losing Customers, might buy up a local company

Discussion in 'Introduce Yourself' started by BGPropertyServices, Jul 22, 2009.

  1. BGPropertyServices

    BGPropertyServices LawnSite Member
    Messages: 3

    Hey everyone, I guess I will share my story. I am 23 years old, and have had a legal business for 3 years. In spring 2006 we purchased roughly 25 accounts from my former employer for $20 bucks each. Great deal considering they had an average price of $35 per week. Business was pretty good, we advertised lightly through fliers and business cards, but we are now down to 15 customers because of a couple deaths, people moving, and people deciding to mow their own lawns. It works well now because I am working full time mowing for another company and mowing my own lawns on the side.

    I just got my bachelors degree in business from Syracuse University. At the moment I am considering purchasing another company in the area with about 50 accounts. It is either that, trying to grow my own business, or get a boring old full time job starting around 40 grand. Any advise or opinions on the subject would be cool. Thanks, Mark...BG Property Services, Syracuse, NY

    DLAWNS LawnSite Fanatic
    Messages: 5,780

    Welcome to the site! I would say go for it. If you have the resources to buy it, do it. If you want to save the cash than just pound the pavement and get your name out there. Either way, if you enjoy working for yourself, than do it up.
  3. nnj18

    nnj18 LawnSite Silver Member
    Messages: 2,860

    I'd buy the company as long his books are good and he's asking a good price and will have everyone sign a contract with you.

    I'd personally talk to a lawyer.
    Posted via Mobile Device
  4. BGPropertyServices

    BGPropertyServices LawnSite Member
    Messages: 3

    Ya I am going to be sure to talk with each of his customers before hand, and hopefully have signed contracts. It just seems like everyone and their mother is mowing in the area and the only way to get new customers is to buy someone out. I already have the equipment and cash saved so I might talk to him more seriously. I certainly love working for myself and especially only 6 months of the year. Will just have to find something to do in the winter, maybe head to Florida.
  5. whosedog

    whosedog LawnSite Senior Member
    Messages: 730

    6 months? Don't you mean 9 months ,April through November ,leaf cleanups can last til mid december here in North Jersey depending on frost conditions,then you try to get gutters cleaned before first snowfall. Then a lot of your customers might want you around for snow removal ,you can make good money with a decent snowblower and a plow on your truck.
  6. LandscapeSavannah

    LandscapeSavannah LawnSite Member
    from Georgia
    Messages: 112

    Maybe the reason you are losing client base is; you? Just a thought...
  7. golfnpreacher

    golfnpreacher LawnSite Member
    Messages: 123

    Let me check the facts, you started with 25, you are now down to 15. I understand the transient nature of things. People move, decide to do it themselves, etc. I live in a heavy military area and they move often.

    While buying new clients seems like a good idea, it avoids what I see as a bigger issue. Why are you NOT growing? There is a business principle that can be summed up as... if you're not growing, you're dying.

    So, if the accounts are good, go ahead and buy them. However take a hard look at what you need to do to keep them and grow your base or you will soon find yourself in this same position at a later time.
  8. ponyboy

    ponyboy LawnSite Bronze Member
    from ny
    Messages: 1,566

    buyimg is easier but the season is half over so it would have to be a great price and they(the customers0 should be willing to sign a contract and the company you are buying them from should sign a no compete clause saying they can not work for these customers again no try to get them back.
  9. LandscapeSavannah

    LandscapeSavannah LawnSite Member
    from Georgia
    Messages: 112

    That's all fine to buy someone out- do all that stuff you mentioned. But like the golfin preacher is saying and what I was getting at- and no offence to BGPS; but if you cannot grow yourself and your losing customers then something is wrong here. I don't know you personaly as a business man but you might need to step back and double check. Just because you buy out those accounts doesn't mean you're going to hit it big. You never know- at the end of their contract they may all want out? Just something to think about.
  10. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    I don't completely agree with this even though I understand the point. I started going through a BIG downcline about three years ago. Losing clients left and right. At one time I was down to 6 accounts and this was after 10 years in biz. I stepped back and took a look at myself, I do good work, am on time like clock work and always try to be polite. The answer I got was not me, it was the clients I had. They did not give a sh*t about good work or being dependable, wanted it done cheap cheap cheap. These are not the kind of clients I wanted so I went after the ones who could AFFORD me and wanted a LCO like me. It took awhile but am finally getting back to where I want to be. Not a huge amount of accounts but the ones I have want full care, including hedges and flower beds redone etc and it has worked good so far. They also have deep pockets:usflag: I will say that some of the accounts I picked up had tried the cheap lawn care and learned their lesson. Point is that the problem could be something that the LCO is doing wrong or it may be the type of clients he has.

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