I HAD a customer in the nicest gated communtiy in town. His yard was about 3/4 of an acre and was zoysia emerald. He contacted me b/c he wasn't happy with his previous LCO, reason being he read a magazine or internet article saying zoysia is suppose to be cut at 1-1.5" and thats what he wanted it cut at. From the start I tried to tell him that they were talking about a reel mower not a rotary mower. But he's a stubborn doctor who thinks I'm some dumb lawn boy and tells me to just cut it a 1.5". So I do for 2 weeks but of course it scalps several areas in the yard and turns a few patches brown. Luckily he has a irragation system so it helped some what to get it back but I also started cutting (mulching) at 2". after 3 weeks (weekly mowing account) I have his yard looking nice and green, it's probably one of the best looking yards in the neighborhood. He calls one day to asks if I could plug aerate his yard and to ask if I could start to bag since thats what he says the article recommends. I tell him I'll aerate but we don't bag we mulch and thats what every other company is doing now to which he already knew. There was no need to bag, when I would mulch you couldn't see any clippings or anything, just nice stripes from the M60 Tank. I do the aeration on Tuesday and drive by two days laterwhile doing other work in the neighborhood, and I see a guy with a Poluan Riding mower bagging the yard . This guy must have cut on the lowest notch and turned the entire yard BROWN!!!! Meanwhile the customer never calls to cancel or anything. So I show up the next week to mow and I had to cut 1.75" just so you could tell it had been mowed. Following week I show up and guess what......yep it's been cut and bagged again and now it looks horrible!!! So after all this I just drop off a bill and in big bold letters I put FINAL BILL. They call today and say there gonna have to cancel and that there yard needs to be bagged. I don't care about losing the account but I tried to tell the PITA that he needed a REEL MOWER, and that I had one that cuts 12 Feet wide but I won't use it for less then $300 b/c it's an expensive piece and is a pain to transport. Even if they had begged me to continue I would have refused as I don't want to be known as the guy who killed a lawn in this neighborhood even though it wasn't me but some have seen my truck and trailer there. SORRY FOR THE LONG POST.