Hey everyone, We've lost 6 (maybe 7 now) unhappy mowing/maintenance clients over the last week (and we're only a 3 vehicle operation). They were new-ish clients that had only been with us for this year. Two of the clients went with a cheaper company, but the rest of them have been unhappy with how their landscape looks. I am only in the field for installations, and not maintenance anymore, but I know my crew has been doing a good job. I think part of the problem has been that these people are expecting something they aren't paying for. I had one client call me to cancel, and was upset that there were weeds in his lawn and beds; but we had only ever scheduled a one time weeding when we first started, not on-going weed control! He never mentioned that he wanted on-going weed control - he said he was "trying to control costs". And yet he's blaming me now. Another was upset that his lawn isn't perfect and green after the aeration we did in the spring, which he still hasn't paid for! And yet he didn't sign up for on-going fertilization. I feel like continuing to offer "a la carte" maintenance services is a mistake. Has anyone else had this experience? There is too much room for misunderstanding by the client, and misplaced expectations. I'm now feeling like we should only take on full service clients. No more "mowing... and sometimes weeding" when the client feels like paying for it. It just makes us look bad. I only want to take on a lawn client if it's going to be maintained property, with regular aeration, fertilization, edging, weed control (organic or otherwise), etc. The same goes for general landscape maintenance. I'm done with clients that only want to pay for 4 hours of weeding every month when they really need 8, and then complain that there are weeds inbetween visits. Only taking on properties that I would be proud to attach our name to seems really nice to me - clients who know that they need to pay to have a landscape look good all the time. Anyone have thoughts about this, or similar experiences?