Lost a huge rehang client today that really made me glad I do not rent but sell product. They purchased over 30 grand in product/install last year and it took my 2 best guys 14 days to install in November last year, about 30 man hours over the season to maintain, and 3 and 1/2 days to takedown. We really jumped through hoops and went above and beyond on this project. Thier rehang this year was a little less than half the install price, and they let me come out and work for 1 1/2 hours before telling me they would not do it this year. Kinda rude the way they did it, as I called them 2 days previously, and then she wanted a price, and after 3 calls from my wife and myself we came out to start this weekend. I estimate it would take 2 guys 11 days to install this year, along with 3 1/2 days takedown, and probably 30 hours maintenance ( mostly gfci dance), and they will probably hire someone else to attempt this project. the sad thing is, I am confident they will find someone who thinks they can do it for less, but they have no clue what they are doing. a 40 foot ladder will not reach 2/3 up on the front of thier home. I cannot imagine anyone in my area with the expertise to do this job. Further, they lost warranty protection today on their items. The next person most likely will not have a magic box to repair thier wreaths/garland and displays. I am really sad when folks make decisions with thier pocketbook rather than thier head. they will hire someone less expensive who will get into a mess, and they will want to call me at Thanksgiving, but thier pride will not allow them to. We gave them 24 hour on call service last year, They loved it, but in the end, wealthy people really cannot see the value in good service sometimes. many feel that everyone is trying to rip them off, even when you have showed them you are a great company to deal with. I have seen this over and over, and all I know to do is continue to provide great product and service and hope that the value appeals to those who can tell the difference between a crook and a professional. lastly, let this be a lesson to those of you who rent. many of the items they wanted I have not sold before. If I had chosen to rent I would be stuck with used items in storage. I am at least glad I sold them goods, made my overhead money in the first year. I really would not want to deal with trying to rent those items again and storing them.