I had this account for 10 years and the last time I did it the big gate to the back yard was broken. It had actually been breaking for years and it finally broke. Not my fault. I told the lady to get the gate fixed or I could not get my walk behind in the back. She said "can't you use the little gate on the side?" I looked at her with a stupefied look and said nooooo, my mower is too big. So today as I am going by her house there is a guy with an electric mulching mower turning her lawn yellow. It said something like clean air on the truck. Oh well. I just hope this guy doesn't start a trend.