I acquired this account last year. Customer calls me up for a price. Do the bid thing and come up with $50.00 per weekly service. He cuts me to $40.00 and I accept. ( my first mistake) I service his lawn all last year with no complaints. He even brags about how the neighbors comment on how good his lawn looks. I even done some add on shrub trimming and leave removal that he was well pleased with. Now, This year rolls around and I start his service. He comes out and informs me that he's not getting the overtime on his job and wants to go to service every 2 weeks. I explain to him all the negative and accept. ( my second mistake) Yesterday... I roll up to the property and it has just been cut by another LCO and just so happens the customer is backing out the drive. I hop out of my truck and ask whats up with someone else cutting the lawn. He says, "I thought you forgot about be so I called someone else." I explained that this was the second week by his choice and he thought it was the third week. He took a business card from me and said don't count me out yet. ( I mow, blow, and edge every time. The LCO that done it yesterday didn't edge and left large clumps of grass everywhere. I honestly think it was a price issue. Takes me and a exp. helper 20 min to service for a $40.00.) This is how I intend to handle this x-customer. Send him a bill for the one unpaid service done 2 weeks ago. Enclose a cover letter stating the only way for me to re-start service is with a check for unpaid service, signed copy of the (weekly) contract enclosed, and first months payment and thank him for choosing me as his LCO. If he signs, good. If he don't, good. I move on.......... Would you handle this any different?