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lost an account today what do you do ?

Discussion in 'Lawn Mowing' started by smarino21, Aug 3, 2006.

  1. smarino21

    smarino21 LawnSite Senior Member
    Messages: 345

    I was wondering for you guys that use contracts, if someone calls up and says hey i wanna stop service. They didnt like the quality or some other bs reason. I dont know what to do, its the worst losing a good paying customer. I dont know what else to do say well i can promise you next week it will be perfect or what do you do ?
  2. ChadsLawn

    ChadsLawn LawnSite Bronze Member
    Messages: 1,110

    Find out why they dont want you anymore. If it was quality.. See if they will give you 30 days to improve. If not learn from your mistakes. I sure did..
  3. PROCUT1

    PROCUT1 LawnSite Platinum Member
    from TN
    Messages: 4,891

    I usually cry and beg....

  4. crawdad

    crawdad LawnSite Bronze Member
    Messages: 1,938

    Say, "Thank you, goodbye."
  5. barnard

    barnard LawnSite Senior Member
    Messages: 618

    thank them for their past business and move on.
  6. Precision

    Precision LawnSite Silver Member
    Messages: 2,995

    yup thats all you can do.
  7. martinfan06

    martinfan06 LawnSite Senior Member
    Messages: 631

    I would go with this idea unless you have to much money!!
  8. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    Contracts are worthless with some people.

    No need to get them in writing for that reason.

    Just find something that's agreeable to the masses and get a verbal commitment. For us, it's a 6 cut minimum commitment.

  9. ALarsh

    ALarsh LawnSite Silver Member
    from Midwest
    Messages: 2,412

    "May I ask why you are canceling?"

    "OK, Thanks and feel free to call us if you would like to start services again"
  10. FLAhaulboy

    FLAhaulboy LawnSite Senior Member
    Messages: 852

    i write in a 30 day cancellation clause where they can give written notice for them to terminate-providing i dont perform the required services written up in the contact.

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