This was one of my very first customers. A few years ago, after she wanted me to skip fall/winter when there was tons of debris to clean up, i politely dropped her; or tried to. She begged me to come back, and said that she wouldn't interfere with my schedule, and she trusted my judgement. I dropped to 3 weeks for fall/winter, so it's a small price to pay to keep her yard maintained. Yesterday, i get a text saying that she raked the front and back, and don't show up. I'm especially angry because i just cleaned it up (azaleas, vines, etc.) to make it easier for both of us. It WILL get out of control, and she doesn't see it. If i have accounts that require no service for fall/winter, i'm okay with it; it was already established. This $50 for the day would have helped me alot, and i was looking forward to it. I didn't expect my reaction, but i was fuming. I felt she was taking money out of my pocket, disrespecting me, not realizing what she is doing, and preventing me from possibly getting a year-round account. She pretty much wants to switch to 6 months on, 6 months off. I couldn't do it. My anger got me. I let her go. She whined via text, but i couldn't go back and listen to her money woes. She takes trips twice a month, has new car, and eats out. Give me a break. I'm wondering about the forum members' approach or mindset when it comes to control of the property/account. Basically, do you feel that you are in charge of maintaining the property, or do you feel like they are in charge of maintaining the property? If your customer did your yard work, and told you not to show, how would you handle it? I understand the opinion that the customer is always right; just looking for feedback. Thanks for reading.