Lost more customers than ever because they "cut it themselves from now on"

Discussion in 'Lawn Mowing' started by smallstripesnc, Oct 11, 2013.

  1. smallstripesnc

    smallstripesnc LawnSite Senior Member
    Messages: 717

    This season has been a complete nightmare when it comes to loosing accounts. I don't have any of my customers on a contract so they're able to stop service anytime if they wish.

    I have done nothing wrong to these clients and the pricing is fair or even under what I should be charging them. I just don't understand. I always ask what I did wrong and they say I did nothing wrong and they just don't have it in their budget anymore.

    I ride by to see if I can see other commercial mower stripes and usually its push mower stripes, nothing edged, and most of the time nothing blown off so I believe that they are doing it themselves.

    Anyone else have this happen to them? Keep in mind most of these accounts are high end and I'm sure most of their homes are worth $500,000 or more. Some not so high end but most are. I thought the economy was getting better not worse.
  2. RussellB

    RussellB LawnSite Fanatic
    Messages: 8,747

    I don't know what's happening in Charlotte. I haven't lost any but most of mine are retirees or winter homes.
  3. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Messages: 3,372

    Work on converting your customers to contract work for 2014. Your customers are trying to save $$$.
    Your customers are more than likely telling you the truth when you ask them if any thing is wrong.
    easy-lift guy
  4. MOturkey

    MOturkey LawnSite Silver Member
    Messages: 2,782

    The bigger the house, the bigger the mortgage payment. Money troubles happen to people from all walks of life. Times will get better.
  5. larryinalabama

    larryinalabama LawnSite Fanatic
    Messages: 19,650

    Fortinately I haven't had that problem, None of my customers even own a mower.

    I will say the economy in my aera is not bad and not real good eighter, and theres new LCOS on the street literally everyday.
  6. PenningsLandscaping

    PenningsLandscaping LawnSite Bronze Member
    Messages: 1,853

    I'm seeing a whole lot of timecutters towed by SUVs lately
    Posted via Mobile Device
  7. lawnsaspire

    lawnsaspire LawnSite Bronze Member
    Messages: 1,695

    You may be Attracting the bad customers by charging less than you should be. I've noticed that when I give people a break, they tend to not be the kind thAt stick with me or work out. My highest priced clients are always the ones who stay loyal and don't ever give me trouble. They may have went with your price in the first place because they really couldn't afford a regular lawn service.
    Posted via Mobile Device
  8. smallstripesnc

    smallstripesnc LawnSite Senior Member
    Messages: 717

    My prices aren't that cheap. The ones I've lost range from $30 to $45 a cut and all the lawns are less than 10,000 sq ft.

    Charlotte is flooded with lawn guys and its sad when I'm cutting a property and another lawn guy puts a flier on my clients box. They could of at least waited until I left lol.
  9. Chris_NC06

    Chris_NC06 LawnSite Fanatic
    Male, from Sanford, NC
    Messages: 6,825

    It's not just Charlotte. It's like that everywhere. As Larry said, new ones pop up everyday.
    Posted via Mobile Device
  10. Eric's Lawnservice

    Eric's Lawnservice LawnSite Member
    Messages: 173

    I see fliers on some of my properties. I don't worry about them though. If I did that I would go crazy. That's not good for business. I do my job and move on there is always another lawn somewhere. Keep your head up act like it doesn't affect you at all. It does sound like you are missing something. Too bad you can't disguise your voice call them up. Tell them its a survey and ask how would rate your service.
    Posted via Mobile Device

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