I got a call on my cell today and it was a customer I signed in Dec for an annual program, (complete- snow, lawn and landscape maint). when I signed her she told me her last guy just stopped showing up. so I proceeded w/ my pitch and she signed on the spot. well Yesterday her old lawn guy just got out of jail and was going back into business. Needless to say I lost out over him. She told me he was going through a tough time w/ finances and couldn't land alot of work. I'm thinking to myslef that's because he was in jail. so after a short debate and I realized she was giving her money to him. I told her I am going to try enforce the cancellation policy on my contract she signed and her responce was she'll have the guy who got out of jail give me a call to work things out???? I proceeded to hang up the phone.