Bummed out about losing a customer today. She was my first customer. She works with my wife and when she heard I was leaving my full time job to start a lawn business, she became my first customer, and a great one at that. Took care of her lawn for 2 seasons, then she said she was moving in with her son as soon as she sold her house. She told me to take care of the sons lawn too and bill her for it. So for about half a season, I took care of both lawns. Her house sold, and she moved in with her son at the end of last season. Well today, in with her payment, was a not from the son: "Bought a mower!. No longer need your services!. Thanks, Mr. XXXX". It was so short and with the exclamation points (!), I took it as him actually being angry for some reason. Just seemed like it could have been done in a nicer way considering the relationship between me, my wife and this woman (his mother). I know it happens all the time in this business (or in any business for that matter), but this one just kinda bummed me out. There are other customers that I would have been FINE with them dropping me, but this was a good one. Oh well, just wanted to vent a little to people who know where I'm coming from.