i've seen this guy before and he does several near this customer. i actually am glad he got her, now if i can get him to get the OTHER one over there i'll be happy. why you ask? **** yards that don't pay. i have to go almost around the block to get in one back yard because there is no gate access from the front (she backs up to a park). so, the cheapo bought 21" strikes me, BUT it didn't really hurt, i think it helped.