Discussion Starter · #1 ·
Looking for some input on what you guys would do about this customer? I have been cutting this lawn for 2 years. Occasionally calls to complain about a few clippings on the house or in his beds. A couple of weeks ago my guys were cutting in the rain and clumped up the grass a bit. So he calls me all hot under the collar and I tell him we will come back tomorrow and fix it. He also tells me that all 3 of his neighbors arent happy with their cuts either. The other 3 customers have never complained once to me. Come to find out he called all three neighbors and got them riled up. I want to drop this guy but I have 4 lawns in a row and and am worried about losing them all. What do you guys think?