With me it revolves every 11days never the same day. My customers know this and never complain. I say it is a Bi-Weekly service but i get 3 times per month to bill them. I do have a Weekly service also, there are only 13 people on it and they get mowed every Friday, so they can host parties and such over the weekend.
I have been behind because of rain nearly every week since first week of june. on a couple of occasions as much as three days. i try to keep every one on same day but we have been getting rain everyday some times as early as 1pm it makes for a crap week and feeling that your always playing catch up. i hate it and often worry about customers. a couple of days doesnt seem to hurt, have not had any customers complain yet but im sure it will happen at some point. they all know it rains and i have a lot of retired customers that are always home, i try to never miss their day. some retired people that have gone north i can let them go an extra day or two to get others done with no complaints. a couple of resi that no one lives in because they are for sale. no complaint
on those either if a day or two late due to rain. i just move schedual around to minimize impact on customer satisfaction the best i can juggle the ones that are less likely to notice or be upset (either no one there or working person not retired that is not there watching out the window to see when you show up.) fit them in the best i can and keep going. some lco's in my area only mow every 10 days anyway their lawns are always taller than mine and that is three cuts per month with alternating days anyway. tuesday one week and thursday or friday next week. i have picked up accounts because of this but not a whole bunch of them.
just try to be as consistant as possible and keep mowing try not to get to far behind same day if you can every week if rained out make it up asap during the same cut week
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