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WHAT WOULD YOU DO??

  • ASK THEM FOR MONEY BACK

    Votes: 14 37.8%
  • HAVE THEM DO A REAL TUNE-UP

    Votes: 21 56.8%
  • SAY NOTHING

    Votes: 2 5.4%
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Discussion Starter · #1 ·
:angry:


JUST GOT MY 48" SCAG BACK ON SATURDAY FROM THE SHOP FOR A TUNE-UP. WELL TODAY IS SUNDAY AND I NOTICED THAT THE SAME PLUGS AND AIR FILTER ARE IN THE MACHINE. I CHECK MY SLIP I GET CHARGED FOR A TUNE-UP. THEY REPLACED THE PULL ROPE AND SPRING AND CLEANED FRONT WHEEL AND REPLACED PRE-AIR CLEANER.

THE PRICE I JUST PAID WAS $410.95

NOW DO I HAVE A RIGHT TO BE PISSED ABOUT THIS SERVICE PLEASE LET ME KNOW HOW YOU FEEL.
 

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What in the heck did they do for that price, That is why people need to learn to do that kind of stuff themselves and make sure it is done the correct way. IF you payed that much you should of looked it over before you left the dealer, or had the dealer show you what all he did. It kindof of sounds like it is your fault also.
 

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Discussion Starter · #5 ·
I came home Saturday and mower was in the yard. I was told on the slip I was charged for a Full tune-up which they charge $299.00. I would be ok with the charge if they did a Full tune-up I bought my mower from them and the first service they did was fine.
But I'am so pissed at myself/them for this.
 

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I'd be mad. Keep your cool and ask for a refund, or request it done correctly. In the future do it yourself especially simple things. This stuff can turn into a real circus and an expensive circus at that.
 

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Discussion Starter · #7 ·
Charlie I agree with you 100% about keeping cool. I just hate when you work so hard to make a buck. What happened to Honest Service
 

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Tell them that you will drop off the machine and once they change the oil, oil filter, air filter, fuel filter, and plugs they will get their money or you are going to turn them in.
 

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Did they change the oils, see what other work they might have or not done.

But bottom line you got it in the back. If they didn't take care of it Id get a lawyer.

Jim
 

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hello i do sales/service for a living, sounds like you got smoked and bad. it's sad but some dealerships are just fronts for rip off artists and conmen for what you paid you should have got a power tune up ie:heads pulled and cleaned, valves refaced,new seats cut and a new gasket set to put it all back together with
do your self a favor take pictures and see a lawyer
like i said it's sad this has to happen because it give us a bad name john
 

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Discussion Starter · #12 ·
They did the following work listed on the Slip.

Checked Recoil Rope and Spring Replaced.

Oil Change

Changed Pre-Air Cleaner

Removed and checked Left Front Wheel (Was OK)

sharpened Blades

Washed Machine

Started and Tested Engine (RPM)

Picked up/Drop off Machine

Total $ 410.95

$410.9
 

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I think they raped you pretty good. There might be a miscommunication between the employee and the owner of the shop. Highly doubtful, but possible. Just take the machine back to them and tell them what you found and why the bill is over 100 more than the price they gave you for the tune up.

A simple tune up, i believe is one of those things you should be able to do on your own. JMO
 

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I could have serviced my truck, excavator and skid steer and then took every one in this forum to wendys. You got hosed that sounds to me like it took about1 1/2 hrs @ 60hr thats $90 plus parts still under $120
 

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That same list of "repairs" would run about $ 75.-90.00 at my dealer.You got the screw, and bad.Try to get them to correct the situation properly,and refund the difference, or just take your slip and pictures and contact your state's BBB office, and/or atty general. I'm sure they would be interested to hear about it..I'd also change dealers,.... if that is an option for you.
 

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I agree with yardman1. Do it yourself. Most new commercial machines are engineered and manufactured with periodic servicing in mind. The filters and drain plugs are easy to get to, the grease zerts are accessible and the manual will tell you how to do all.
It is also satisfying to know how much money you save and that you are gaining knowledge about your machine.
 

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Sorry, but I guess I'm having a bad day. OK.....
Why the heck didn't ask for the price of a "standard tuneup" first. Second, use your head, the price is ridiculous.
Last, learn to do a standard tuneup yourself. Actually most machines don't really need a tuneup, but rather "normal maintainance" checking.
Check the filter, change oil, lube all grease fittings, check belts, and go over everything with a wrench for tightness.
DP
 
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