yeah, i was really nice. I can't say i did or didn't close the gate. I can say its not a habit to leave gates open for me.. but who knows what happend in this case. Nobody is perfect. I didn't argue it with the customer, didn't try to save the customer from cancelling either.. i just apologized more than once.. I didn't really know what to say, i felt bad that the guy had to chase the dog all over the neighborhood... thats the last thing anybody wants to do when they get home from work.. i can not blame them for being mad and cancelling to be honest. I am glad they got the dog back because if not it could have been MUCH more of a problem if the dog got lost and it was my fault. I can tell she wanted to keep using my service, she said i do really good work. but her husband is "livid" and doesn't want me back. they are just letting me know this after 2 weeks. lol. mabee they had to find someone else first. Honestly, just one less bi-weekly i have to deal with.. I was out there today way to long for just 3 damn overgrown yards.