Wow. Just finished reading the 11/06 issue of Lawn & Landscape magazine. What a great edition! I haven't read a magazine with so many great articles all on one edition, I don't think ever! I think it must be a special edition because it's much larger than their usual monthly issue. Anyway, it had 3 great articles on outdoor lighting and one of them was in regards to the importance of having maintenance contracts. I had heard mention of lighting maintenance contracts before here and there but I never really believed they were all that important and I also never really believed I could sell the benefits of such a contract to my customers. That has definitely changed after reading this article. So now I am very interested in getting my lighting customers onto an annual or bi-annual service contract. I am curious who does this and how it works. What are the details of your contract? Is there an actual written contract? Or is it just an agreement from them to allow you to do regular maintenance? Do you have a set fee? Or do you have an hourly fee plus materials? How do you price / mark-up replacement bulbs? I am interested in learning about the details of your service and maintenance contracts. Also, do you give the first year maintenance free? The article suggested that was a fairly normal practice for many companies.