One of my customers had the gate to his backyard blocked with his boat (he wasnt home to move it) so I couldnt get my mower into there after I had already mowed the front, so I just edged, weedeated & blowed the back. He called 2 days later (friday) wanting me to come that day. I told him it wouldn't be until tuesday, I went out and did it, but only the back because I was on a schedule and was late because of the travel time to his home. He called yesterday being an A**, saying I was supposed to come mow last week. I told him I moved him back a week since I made an extra trip to his house & didnt charge him. He says he expected me to come 3 times. Should I have just went and mowed it for free, charged a trip fee or done exactly what I did. Also, I have been doing his home and rental property at a discount of $10 a trip per lawn because he said he could get me advertising in a local magazine when I got my LLC. Well, he hasn't made good on his part of the deal, plus I found out that it isnt a magazine, its a list that he hands out to the other realtors in his office to give to the new home owners. I am thinking about raising his rates to what it would of been from the beginning. What do yall think?