It's getting very tedious keeping up with some customers small requests of things they want us to do different then we normally would do on a weekly basis. For example today I got a call from a client wanting us to weekly blow out his landscape bed along his house. The bed has river rock instead of mulch and a row of about 5-6 arborvitaes that drop needles constantly. He wants us to blow the dropped needles every week out of the bed and down the hill into the woods roughly 40-50 feet. I'm starting to get more and more of these nit picky requests and all of these will add time. I'm on the fence of dropping him, he already said if we don't start doing this that he will find someone else that will.... During leaf removal season Nov-Jan we would blow this bed out weekly in conjunction with leaf removal. But this time of the year it's out of our normal scope of work. Even if I told him I would do it for $10 extra a month I think I would have a hard time conveying the importance of these extras to my employees. Which I know that is my fault, but i've more or less turned the employees into robots to perform the same service on every lawn. How do you guys accommodate requests like these? Another request we got earlier in the week was from a lady who wants my employees to make sure every week they walk around the house and blow all the window corners to knock down the spider webs. I told her that's the job of a pest control company that walks around with the swabbing brush on a stick! She wasn't happy and said she might replace us. In our contracts it specifically states what and when we do things. None of these extras fit into what we offer or how we do business. But I feel that my client list will be thinning quickly if we don't do the things they ask for.