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Missing Potential Customer Calls

Discussion in 'Business Operations' started by LoneStarLawn, Jan 11, 2002.

  1. LoneStarLawn

    LoneStarLawn LawnSite Bronze Member
    Messages: 1,415

    What do you do if a potential customer call is missed and they don't leave a message, but you have their number and can look up where they live..Do you call them back? Send them a "Sorry We Missed You" postcard? Or forget about it because they should call back again. Any suggestions?

    Remember they didn't leave a message...
  2. Chuck Sinclair

    Chuck Sinclair LawnSite Senior Member
    Messages: 336

    We forget about it and move on.

    MATTHEW LawnSite Senior Member
    from NE OHIO
    Messages: 665

    I will only call back if I can do so within 10 or 15 minutes. After that-I'll let it go, too.
  4. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    That's good question.

    I have wondered about the same thing. We have caller ID, so if someone doesn't leave a message, I look to see who called.
    We have never called anyone back though. I would feel uncomfortable doing so. Most of the time, they end up calling back anyway.
  5. Randy Scott

    Randy Scott LawnSite Bronze Member
    Messages: 1,915

    That's how I feel also, if they don't call back I guess I missed an opportunity. I think I would be afraid they would tell me I should've been there and I would have got the business instead of the next guy. Win some lose some I guess. People are pretty good about trying back later though.
  6. kris

    kris LawnSite Bronze Member
    from nowhere
    Messages: 1,578

    IMHO ... call them back! What have you got to lose?
  7. thelawnguy

    thelawnguy LawnSite Silver Member
    Messages: 2,412

    If I recognize the number from the caller ID I will call them back with some excuse, makes em think Im psychic lol. If I dont recognize it just let it go.
  8. LoneStarLawn

    LoneStarLawn LawnSite Bronze Member
    Messages: 1,415

    I never recognize potential customer numbers...I know my current customer somewhat.

    With ID I can get any name with any number....

    I just don't like the the chance of missing potential new clientale.

    If you did call back what would you say?
  9. heygrassman

    heygrassman LawnSite Senior Member
    Messages: 509

    Personally I would call it as a telemarketing lead as opposed to saw it on the caller id. Play dumb (kinda easy for me.) Hi Mrs Jones, i was wondering if you were in need of any.....

    I do like the sorry we missed you card.
  10. Green Care

    Green Care LawnSite Senior Member
    Messages: 530

    I never call back they usually they call again.

    Example; Had a friend that call a potential customer back he used
    the caller Id and called her job she told him off.

    He never heard from her again!!!!!!!!

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