ERICMENGES
LawnSite Member
- Location
- ROSEVILLE, CA
I HAVE A SITUATION I WOULD LIKE TO SHARE . I HAD A CLIENT THAT JUST HAD A FRONT AND BACK FULL INSTALL DONE 3 MONTHS A GO . DONE BY BUSHNEL NURSERY (ONE OF THE BIG DOGS) EST. PROBABLY 75K TO INSTALL.PLANTS ARE DYING DRY SPOTS IN THE TURF THEY ADDED SOME SPRINKLERS HERE AND THERE ECT.IT TOOK THE 2 MONTHS TO GET THE FRONT DRIP HOOKED UP TO THE CLOCK ONE OF THE REASONS PLANTS WERE DIEING .CLIENT CALLS ME THIS MONDAY MORNING TELLING ME SHE NEEDS TO DISCONTINUE SERVICE I WAS REALLY SHALKED BECAUSE THE PLACED LOOKS TITS AS I CALL IT,BESIDES DEAD PLANTS THAT WAS OUT OF MY HANDS.IT WAS A 480.00 DOLLER ACCOUNT .<br>SHE TOULD ME THAT THE WARRENTY WAS UP AND THEY WERE NOT GOING TO WARRENTY AFTER THIS MONTH UNLESS SHE HAD THEM MAINTENANCE THE PROPERTY . THEY WOULD WARRENTY THE MITERILS FOR 6 MORE MONTHS. IF SHE SIGN A CONTRACT FOR 900.00 A MONTH . AFTER TALKING A FEW WITH HERE A NO IT WAS A QAUILTY ISSUE . IT WAS MORE OF A BIG CO. BENDING OVER THE CLIENT IN MY OPPINION.<br>MY QUESTION IS HOW DO THE BIG DOGS GET AWAY WITH THIS.