I know this is long but there is some good stuff buried in here. I have and had total confidence in my Co-workers while out of town for one week. They were eager to earn my praise upon arrival. They worked very hard and even worked some long days. Despite the fact that they each have experience less than 3 months they have come to be professionals who apply what they have learn and frequently suprise me with there efforts. Well now to the point. Got a call from a customer that when cutting they missed some spots.... Ok I can by that. Then stated that they did not blow, they did not edge they were in and out in ten minutes. Now mind you this job may not be big but the degree of difficulty takes time. The account log shows they were on the job for fourty minutes and I do not think that I doubt that. This customer who I have worked with for years states in the message along with all this that he may need to search for another service. Now If you knew me and how dedicated and hard working that I am to the people that I service your jaw would drop open also. I think that he might have been having a bad day. Search elsewhere? Now to the point that is most important, the reason that I post this thread. Be very careful to screen or sugar coat some complaints to your staff. I think this was a major quieting blow to the guy who was left in charge here. morale killers are not needed. Before leaving on vacation I posted in the truck: **Keep customer value high, push your self daily, and be as good as you can.** That sincerely was his excepted target. I think he was also pleased with the fact that a person as controling as I left on vacation with so little said other than the needed instructions. Well he was so quiet all day today after hearing the news. I fell bad that I said anything. I should have just stated that some spots were missed, accidents will happen and that we should me more careful. Well It was nice to talk about it here. I hope that you might have grown from this one too. Tomorrow is a new day! Shake off you clothes and get back to business as a professional! See you all at the Top!