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Most rediculous customer request or complaint?

Discussion in 'Lawn Mowing' started by Mowin4cash, Jul 27, 2000.

  1. Mowin4cash

    Mowin4cash LawnSite Member
    Messages: 160

    Just wondering what stories we could generate here with those things that happen every once in a while that make use pinch ourselves to make sure we aren't dreaming. I had a customer one time ask me to rake up some magnolia leaves for her. She asked me if there would be a charge, and I said, yes mam, about $25.00 or so. She said, "WHAT, my other lawn service didn't charge anything to clean up under that tree". Needless to say, I did do the leaves and she did pay the extra. I kinda thought, "what have I got myself into". And this was after the first cut where I was too early (10:00 am), too loud, too fast, lines going the wrong way, not cut close enough, etc.
  2. Keith

    Keith LawnSite Platinum Member
    Messages: 4,003

    One time this wealthy woman (read $hit don't stink) asked my Dad how much it would cost for regular lawn service. He replied we could probably do it for around $200 a month (1/2 acre on the lake). She replied, &quot;That is out of the question. I was thinking you would work for about $5 an hour.&quot; LOL<br>
  3. Currier

    Currier LawnSite Senior Member
    Messages: 564

    I aerated for a lady (regular weekly customer). Soil conditions were perfect. I'm proud of the great plugs the machine pulled...she comes out &quot;My lawn looks terrible. What's wrong with it?&quot; Things went downhill from there :)
  4. yardsmith

    yardsmith LawnSite Senior Member
    from Ohio
    Messages: 628

    Had an old lady call this year wanting me to give an estimate on picking up her dog's crap in the yard!<br>1st thought was where's YOUR lawn guy?<br>I didn't want it, so wife's wheels started spinning, & after my input she did it. Wore gloves & baggies & in about 15 min. had $35. Can't beat that even working for GM! Easiest $$ she ever made, & never actually touched it.<p>----------<br>Smitty ô¿ô<br>
  5. thelawnguy

    thelawnguy LawnSite Silver Member
    Messages: 2,411

    There is a company in our area which picks up dog doo they charge $9.50 for 1 day a week for the first dog 4.50 for each additional dog, any customer with a dog now gets the business card of this service. I dont do doo.<p>Bill
  6. MOW ED

    MOW ED LawnSite Fanatic
    Messages: 5,028

    Funny this came up, a customer was in his garage when I pulled up 2 days ago and said that my string trimmer was putting oil spots on his siding. He said he washed it last week and it is back. I asked him to show me.<br>When I looked I found many little spots where he showed me along with many others all over his siding in places I never trim around. After explaining that my trimmer exhaust points AWAY from his house to start with I proceeded to explain that this is Spider ****. He was dumbfounded and it took alot for me not to have him mow his own lawn.
  7. Stinger

    Stinger LawnSite Senior Member
    Messages: 252

    Had a customer ask me to mow her lawn at three inches tall and therefore I did. Upon finishing the lawn she comes outside with a ruler and proceeds to measure the height of the grass. Needless to say I don't work for her anymore.<br>Got another one whose favorite warning to my crew is &quot;we're not at war with the grass&quot;!<br>She exclaims this whenever we accidentally hit a bump with the mower and scalp the grass. Last winter installed a lawn dressing soil mix to level out those bumps. Sometimes my guys still laugh when recalling her favorite comment.
  8. lawnMaster5000

    lawnMaster5000 LawnSite Senior Member
    Messages: 591

    I have several customers who request bagging. This is crazy. Then a few weeks ago i got a call from a lady that was looking for a new company. She demanded that her lawn be mowed (bag)(very hilly) on friday of every week, no exeptions. I bid high and get the job so its worth the money. Then she inform me that i can not be there after 4:30pm. Its dinner time and cant be disturbed. the next week i come at about 9 am. Needless to say i have a Voicemail waiting when i get in the truck b*&ching me out for mowing too early and waking her family. She doesnt want me there untill after 10:30. It turn out that she wants me to b at her house every Friday between 10:30 am and 4:30pm. This is bull sh!t.
  9. Guido

    Guido LawnSite Silver Member
    Messages: 2,087

    I had my best paying customer, a rich little out lady, ask me one afternoon to change the spikes out of her golf cleats. At first I told her I couldn't, but after she kind of whined and begged, and offered me $50 to do so, I was sitting on her front stoop changing the spikes out!! I really didn't want to sit there and do it because the shoes were probobly 25 years old at least, and I even explained to her its cheaper buying a new pair. But you know the elderly and change are like oil and water!! Anyway, I made $50 in about 20 minutes.<p>----------<br>&lt;a href=&quot;http://communities.msn.com/guidosequipmentpics/&quot;&gt;&quot;Guido&quot;&lt;/a&gt;<br>David M. Famiglietti
  10. bill phagan

    bill phagan Guest
    Messages: 0

    A few things to consider on the above issues......<p>1. Put it in writing, have them sign.<br>2. Educate your customers and set the precedent up front. Explain why they shouldn't do it and have them relieve you of any liability associated with this ridiculous request.<br>3. Is picking up &quot;Scooter's&quot; poop a profession? Gees, I think we have enough image problems already.<p>Bill Phagan<br>Green Ind Consulting, Inc.<br>bphagan@tampabay.rr.com

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