Discussion in 'Lawn Mowing' started by LawnMowerKing10, Jun 15, 2009.

  1. LawnMowerKing10

    LawnMowerKing10 LawnSite Senior Member
    Messages: 837

    I recently saw one of my customers mowing their lawn a few days after I cut it. I emailed them and the reason why? someone complained to them saying that apparently I dont mow or edge the lawn. WTH I always do a great job and make it look good. Sorry just needed to vent.
  2. Dave_005

    Dave_005 LawnSite Senior Member
    Messages: 359

    If they are mowing thier lawns themselves a couple days after you mow it then prepare to lose some customers.. either you're missing spots or they didnt like the job you did otherwise they wouldnt be doing it themselves..
  3. LawnMowerKing10

    LawnMowerKing10 LawnSite Senior Member
    Messages: 837

    It was weird because I have had this account for about two years now and they have always loved the
    Work I do but since the complaint they have been really really picky
    Posted via Mobile Device
  4. 1993lx172

    1993lx172 LawnSite Bronze Member
    Messages: 1,305

    Drop 'em, it's only going to get worse. I've been reading on this site for two years before I joined and have seen this happen to others time and time again. Get out as soon as possible and save yourself the hassle and head ache.
  5. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    A great man once said "There's your sign".

    Try to get a little better explantion of what you apparently did wrong and make sure it doesn't happen again. I'm sure that a neighbor has complained about my work to one of my customers at some point in time but I've never had this happen.

    I do have a buddy that this happened to though. He simply was not cutting the grass low enough and the customer did it for him.
    Last edited: Jun 15, 2009
  6. LawnMowerKing10

    LawnMowerKing10 LawnSite Senior Member
    Messages: 837

    The worst part is , they mow it and it looks like crap. They cut the grass way to short.
  7. SfTD_service_CENTER

    SfTD_service_CENTER LawnSite Senior Member
    Messages: 868

    you need to have them point out whats wrong with their finger! in person and face to face to understand things completely. email phone calls and faxes are just a means to lose the customer eventually or have a stupid missunderstanding. if i saw them mowing thier yard i would have stopped asked them why and said let me finnish it up for free if i was really concerned about the situation. im sure youll figure out what to do.
  8. jnrogers

    jnrogers LawnSite Member
    from East TN
    Messages: 221

    Yep that is what I thought they want it cut to the dirt. Most of my yards are tall fescue and here where I live it gets up to around mid 90's to 100 in mid summer but these folks want it mowed about 1 to 2 inches then ask me why they have so many weeds.:confused: You cant win with a customer like that.
  9. LawnMowerKing10

    LawnMowerKing10 LawnSite Senior Member
    Messages: 837

    The lawns here are fescue , and like you said it gets in the 90's and 100's during the summer. Yes I should talk to them face to face but they are NEVER home. The nanny is the person who writes the check.
  10. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Messages: 9,296

    Communication with the customer is key. If you cannot reconcile with them/if they will not work with you - then drop them.

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