We cut a yard yesterday that apparently had been sodded not long ago. It felt like walking on thick carpet, my shoe would sink down about 1 to 2 inches with each step. We cut it with a snapper walk behind, 21" with mulch kit. The customer called and said that the cut did not look that good, even though we thought it did. We have a murray 21" side discharge that cuts much better than the snapper, but side discharge leaves clippings and is a liability as far as possibly throwing an object into someone or something. This is a premium neighborhood, and we said we would come back monday and do the job over for free. What do we need, a bagger, use the side discharge and run over the clippings? Are some customers impossible to please, I realize the importance of doing a good job, and that is what we strive to do, however, we are not barbers and under a microscope I am sure that any job done by anyone would have its flaws. Do any of yall guarantee your work?