I am running about 12 guys. I am always finding it hard to keep on top of every job. I can't be in all places all the time. After a while I expect that the work get done but after a few drive by's at nite (especially our Commercial accts) I find that the quality of cut, straight lines, trimming, blowing looks great but the "finer details" such as weeding out a landscape, or pulling out a weed in there landscape around the sign (which is very noticable considering you drive past it all the time let alone all the workers) which I did in a few locations, looks pretty tacky, but yet they have written in there work log that they did perform this service. Now what I expect and tell the crew leaders. Weed out landscape areas, weed wip the grass in cracks of cement, around building such as loading docks etc and keep an eye for detail. It is pretty much expected of us to maintain that for these accts. How do you go about telling them without being angry that this is what I expect!!