My Bobcat salesmen answered the phone when I called at 2:15am

Discussion in 'Heavy Equipment & Pavement' started by all ferris, Jan 8, 2010.

  1. meets1

    meets1 LawnSite Gold Member
    Messages: 3,857

    Nh is big here. R their sales numbers out there per machine? Who sold x units?
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    DUSTYCEDAR LawnSite Fanatic
    from PA
    Messages: 5,132

    bobcat dealer has always been great in this area
  3. Digdug

    Digdug LawnSite Member
    Messages: 125

    Ya, I will answer my phone 24hrs a day also. Got to do everything in my power to be available for my customers more than the next guy.
  4. ioilyouin

    ioilyouin LawnSite Senior Member
    Messages: 710

    In season there is no offtime for us. That's part of being a service oriented business.
  5. bobcat9957

    bobcat9957 LawnSite Member
    Messages: 92

    I think thats the reason alot of people around here have Cats. Parts is open 24 hours. And yes I have been there at 3 AM and there was actually quite a bit going on. I guess thats when alot of the shipping/receiving goes on.
  6. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Messages: 3,792

    My bobcat sales guys are good, too, but I wouldn't want to call after closing unless it was an emergency. I don't think the local Bobcat dealer has 24 hr service. I've never tried to call, though.
  7. gobbles2700

    gobbles2700 LawnSite Member
    Messages: 71

    I will answer the phone if the number comes up 24hrs but never answer private, unavailable, or 800 #s they all go to voicemail.

    Back to the thread, service like that is crucial in this day and age.
  8. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Messages: 3,792

    How many of you work weekends if people ask? I always say I don't like to but I'm starting to rethink it. If something breaks, I can't get parts on the weekend, though. Bobcat doesn't have after hours parts or service.
  9. ARP

    ARP LawnSite Bronze Member
    Messages: 1,510

    I work as many weekends as possible. If it was possible to have 10 day weeks and 30 hr days I would figure out a way to make those days and hours productive as well.

    And yes, I do answer the phone for my customers anytime of day or night. If I'm on the other line or in a conversation with someone, I make sure to call back within 5-10 mins of any missed call. I also try to stick to the guideline gobbles mentioned, and only pick up calls that show a number.

    On weekends, you just hope nothing bad happens or that you have the spare parts to fix whatever breaks.
  10. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Messages: 3,792

    YOU the Man! What I wouldn't give to have that kind of energy again! How do you do it? If I could do it for weeks on end, I could take off and go fishing. When i was younger, that's how I operated. Now with kids, a ranch, pets, a wife, and work and bids, I'm lucky to have enough energy to do anything. Maybe I need to start working out again?? I eat much better the last year or two but that isn't helping the energy thing.

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