Its a little different in NC. We tried to be reasonable, and gave many many chances for this dealer to make it right. We didnt threaten him with a lawyer, we simply said If we have to go to that point, we will, but we dont want to. After all the excuses, and the BS he told us after the sale, We are not going to just have to "accept" the issues with this mower. The attorney we chose is very reasonable, and basically if we dont collect, he doesnt get paid. The dealer pulling the crap he did yesterday was the last straw, so We arent playing anymore games. After the dealer making several comments that we would need a lawyer..... well, we got one.