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11 Posts
I just want to give my experience and review so far with stinger equipment. I had high hopes that the quad aer 3600 would take my business to the next level as far as productivity & efficiency. It turned out that it did just the opposite.
I ordered a quad aer 3600 back in august but they coulsnt ship it out for a month until kawasaki cleared them because there was a stop sell on any machine with that particular kawi. No problem, not their fault, but then they finally ship it out - only for it to get lost in shipping and end up 2 states away to sit for 2 and a half weeks. Dustin at stinger was clueless of where it was the whole time, meanwhile im already a month behind schedule on aeration since the kawasaki engine stop sell. A decent company would have shipped another out or gave me a discount on the unit for taking so long. I was nothing but patient and know more than most that things happen...
Once I finally receive the machine 2 months later, about 20 jobs that I had lined up dropped me/found someone else to do the job - I couldnt even blame them even though all circumstances were out of my control. I was going to write this season off as a bad year. Well the 2nd day of playing catch up with the machine, the left hydro goes out, immediately call dustin who id been dealing with and filled him in on what it was doing. It sounded like a wood chipper if you touch the left control. The hydro wheel motor had self destructed from the inside. Dustin told me to keep running it, I thought this sounded crazy so I conformed via email and he pnce again told me to keep running it as long as it will move. I decided not to ruin my new machine further and checked the hydro oil to find metal shards thick within. Since the machine has a design flaw being that the whole hydraulic system is tied in as one from the reservoir (3 hydro motors and 1 resevoir as one unit), the metal shards had gone through the whole system leading to the right pump following behind and going out also. 10 HOURS ON A $13,000 MACHINE IS ALL I GOT. I emailed dustin and told him I'm sending it back after I dropped it back off at site one where i picked up 2 days prior and he never replied. Its been 2 weeks now and I thought they would want to make things right but still no reply.
All the hype about this company stops there - its just hype. I ended up losing somewhere around 40 jobs this season and for a small business, that hurts. Another thing I didnt like about the machine is amount of plugs per sq ft that it pulls. Its about 25% less than a couple of competitors that ive run. Its my understanding that this machine has been in production for 3 years, well, they still havnt got it right and the customer service is even worse. Thanks for reading guys I hope I can save someone the same headache experience ive had!
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I ordered a quad aer 3600 back in august but they coulsnt ship it out for a month until kawasaki cleared them because there was a stop sell on any machine with that particular kawi. No problem, not their fault, but then they finally ship it out - only for it to get lost in shipping and end up 2 states away to sit for 2 and a half weeks. Dustin at stinger was clueless of where it was the whole time, meanwhile im already a month behind schedule on aeration since the kawasaki engine stop sell. A decent company would have shipped another out or gave me a discount on the unit for taking so long. I was nothing but patient and know more than most that things happen...
Once I finally receive the machine 2 months later, about 20 jobs that I had lined up dropped me/found someone else to do the job - I couldnt even blame them even though all circumstances were out of my control. I was going to write this season off as a bad year. Well the 2nd day of playing catch up with the machine, the left hydro goes out, immediately call dustin who id been dealing with and filled him in on what it was doing. It sounded like a wood chipper if you touch the left control. The hydro wheel motor had self destructed from the inside. Dustin told me to keep running it, I thought this sounded crazy so I conformed via email and he pnce again told me to keep running it as long as it will move. I decided not to ruin my new machine further and checked the hydro oil to find metal shards thick within. Since the machine has a design flaw being that the whole hydraulic system is tied in as one from the reservoir (3 hydro motors and 1 resevoir as one unit), the metal shards had gone through the whole system leading to the right pump following behind and going out also. 10 HOURS ON A $13,000 MACHINE IS ALL I GOT. I emailed dustin and told him I'm sending it back after I dropped it back off at site one where i picked up 2 days prior and he never replied. Its been 2 weeks now and I thought they would want to make things right but still no reply.
All the hype about this company stops there - its just hype. I ended up losing somewhere around 40 jobs this season and for a small business, that hurts. Another thing I didnt like about the machine is amount of plugs per sq ft that it pulls. Its about 25% less than a couple of competitors that ive run. Its my understanding that this machine has been in production for 3 years, well, they still havnt got it right and the customer service is even worse. Thanks for reading guys I hope I can save someone the same headache experience ive had!
