i have a client whom, needs to be reminded every month to pay her bill. well, i'm fed up at this point. i'm adding clients daily, and i'm done with her. i sent a cancelation notice. she called and said, "i'm sorry, my mother is dying of cancer. please don't cancel me. i'll get caught up sooner or later." this lady has been late on her bill, every month, for 2 years. she has a 20 year old son, and a husband who can cut the grass. would you cancel her?