I dont have a company policy, I just couldnt think of another way to word it. I guess you could call it my "commitment to excellence" LOL. I didnt tell the customer I had a company policy, I think I said something along the lines of "I want your yard to look good because if it doesnt, my company doesnt look as good so that is why I cant not edge" or something like that. Thanks for the help guys. PS. The customer did try to talk me out of it by saying "nobody ever sees that patch of grass" and "my old LCO didnt edge that part". I said "sorry".