I am a landscaper,And I am Kind of new in the Complains area.... One of my customers told me one of her cars was damage and that we were the responsible for that. I am sure we didn't do it , but I saw her very upset, since the car it was her's mom that recently died of cancer, and I decide to take care of the problem, (my mistake) ,I call my insurance company and make the claim. They decide to not take care of the problem because ...some policy something.... Now I talk to my customer and she still in a very strong position of not hearing or understanding, even though I explain her many times I am doing this as a consideration because she is a good customer and well. Now that my insurance company told me I am by my Own. I am not kind of sure hot to take this back to the road of a good relationship . This woman is so hard to deal with, she doesn't understand reasons, and she threat me to write a very bad complain in the page she found My company And this page is been helping a lot to my business . Any Advice?