I have a customer who has a palm tree about 4' tall and 36-40" around. I am just entering my second year in this business, and have never done anything like this. I could really use some help with this. I don't really know what to do.
Go to http://www2.champaign.isa-arbor.com/ and look for the forum there. I'm an arborist in the pacific north west and would love to give you some advice but have absolutly no experience with palms. I'm interested in the if it's 4ft tall you need a root ball twice as wide. The general rule that I have learned is that you need 9" of root ball for every inch of dia at the butt of the tree. Again I say I have never dealt with palm(they won't grow here).
Hope this helps
We removed one one time. We did it with an ax and chainsaw. It took us 2 hrs because the the roots on a palm were so thick. I would advise you find someone that knows what they are doing and has the right equipment or you probly will destroy the palm.
You should find contract diggers that work in your area. They should be able to dig that palm in about 2 hours. Then just load the palm on your truck. Make sure you measure the palm tree ball after you dig the hole to make sure it fits.
I live a little higher up than yourself and Bill Gates fireball. I'm in B.C. in the Fraser Valley. Even If Bill wanted to try up here he would fail. In Victoria they do grow however.
You'll have to excuse me lazer but I never noticed where it said it was a tree with a 12" caliper?