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1,478 Posts
TOTALLY UNREAL!! I would have THEM come out and while they're there, have them give the unit a complete once over!!! That would totally frost my cookies!!
Need to buy two commercial mowers for a 40 acre campus
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1,478 Posts
This is getting comedic....perhaps a new reality show is in order....maybe Larry the Cable Guy as the Scag dealer...LOL
I'm sure he's not terribly amused about it...heck, it ticks me off Scag let this out their doors like this!
"New on Discovery Channel, Lawn Care Outlaws" Thursday's at 9 on Discovery!
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17,325 Posts
At this point they should just ship you a crate with all the seperate parts and instructions on how to assemble it yourself...
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10,116 Posts
This kind of thing can happen to any piece of machinery that is man-made, the difference being most are too embarrassed to state the failures and their thoughts. Especially in a public forum where a certain name brand of equipment is spoken so highly of by others.
I would say "Johnh2023" should be commended for bringing his thoughts and experience forward. These failures happen more than most care to acknowledge, the people actually contributing to LawnSite is very small in the world of mowers and the problems experienced.
Turf Tiger is back together now. Had to source the correct size bolt and keyway locally to avoid another 100 mile round trip to the dealer. I haven't spoken to them yet about this issue. Weather isn't cooperating today so won't be mowing until Monday.
No word yet on the oil-burning Kawasaki. Dealer said they'd be looking at it yesterday. Maybe I'll hear something later today.
No word yet on the oil-burning Kawasaki. Dealer said they'd be looking at it yesterday. Maybe I'll hear something later today.
this is getting ridiculous. either in the assembly line or at the dealer it was not assembled right. they were supposed to look over everything at the dealer too.
Does anyone happen to know if the deck driveshaft has to be removed to replace the hydraulic reservoir on a 61” Turf Tiger? I’m curious to know if the bolt was missing from the factory, or if the dealer missed it during the repair. We did mow with it for 40 minutes the day I bought it, so you’d think it would have thrown the driveshaft with no bolt securing it.
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25,578 Posts
I'm guessing that they took it out for some reason. Like you said, you mowed 40 minutes and it didn't fall out, but as soon as you started to run it this time, it did. I'm sorry you have to deal with this. All manu's are having a hard time with getting decent help now days, and we, the end users are having to suffer for it.
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I think the whole getting decent help thing is overblown considerably. Scag hasn't had any issues finding decent help, they had issues finding decent supplies from their vendors. A lot of their employees were moved to the Metalcraft side when they were slow, hence they didn't need to find any help, so I don't really buy into a lot of this finding decent help argument.
All manufacturers that I deal with has no issues finding help...they've had it all along so it was never a concern.
All manufacturers that I deal with has no issues finding help...they've had it all along so it was never a concern.
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25,578 Posts
I don't think it's overblown at all. Neither do several of the outdoor power shops around here. When Isaid all manu's, I was referribg to this industry since that is what this board is about. Maybe I should have been more precise in my wording.
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No, it's not overblown, Tyson Foods is closing plants and consolidating, and claim their processing plants will be fully automated if everything goes as planned within the next 2-years. One of the top people in food production management made the statement, "I had rather leave a little meat on the bone and have processing fully automated, than to work people that may or may not show up for work." Tyson Food is big, working thousands in processing alone.
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I WAS speaking of this industry. But to be fair, only a few manufacturers since my dealers only deals with several, but those manufacturers they deal with this hasn't been an issue. Getting help is an overblown issue in many ways. Probably much harder for those that got rid of their help...now they're paying a price trying to find help. I'm just saying it's only an issue for some, not all to be sure. As for outside this industry, it's definitely overblown, so evidently it may well be affecting those manufacturers you're familiar with.
Tyson Foods has a long-standing issue with labor, no surprise there. Many meat packing plants have had this issue for YEARS!!! Nothing new here, so it's not relevant to the discussion.
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4,866 Posts
also could be the dealer not the manu. Sometimes the dealer help is crapola. I had a plow put on during covid, dealership must have been training a guy that day because it came to me without working headlights, and a qt low on hydro oil. Brand spanky.
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12,652 Posts
Had an issue with an oil burning Kawi years ago on a Cheetah. Dealer was a total tool and would not even look into it. Although you could see the blue smoke, he was adamant the engine was fine. Another story for later on....
I have to guess that shaft was taken off and not reassembled correctly. The splines on the shaft probably kept the shaft in, for a bit while mowing, until it worked itself out. Can't see Scags QC overlooking missing hardware, but anything is possible I guess with humans.
Update from both dealers -
TT confirmed they don't remove the driveshaft during the reservoir swap. So must have been bad QC from the factory plus the dealer didn't catch it. Not very reassuring to hear that. Offered to reimburse me for the parts and our labor though.
V-Ride dealer spoke to Kawasaki. It passed a leak down and both cylinders have 135psi. No problems found, but Kawasaki requested they drain the oil and switch from 20w-40 to 20w-50. They did that and ran it for 30 minutes with no smoking or oil consumption. Now we pick it up Monday and see what happens. If it smokes again, they will do a tear down and said 9/10 times Kawasaki will authorize a replacement engine.
Fun start to the season. I deal with cars & trucks more than small engines, but 20w-50 seems like quite a heavy oil especially in these cold months. Do you all commonly run that?
TT confirmed they don't remove the driveshaft during the reservoir swap. So must have been bad QC from the factory plus the dealer didn't catch it. Not very reassuring to hear that. Offered to reimburse me for the parts and our labor though.
V-Ride dealer spoke to Kawasaki. It passed a leak down and both cylinders have 135psi. No problems found, but Kawasaki requested they drain the oil and switch from 20w-40 to 20w-50. They did that and ran it for 30 minutes with no smoking or oil consumption. Now we pick it up Monday and see what happens. If it smokes again, they will do a tear down and said 9/10 times Kawasaki will authorize a replacement engine.
Fun start to the season. I deal with cars & trucks more than small engines, but 20w-50 seems like quite a heavy oil especially in these cold months. Do you all commonly run that?
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25,578 Posts
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I use Mobil 1 vtwin 20w50 full synthetic in my 18.5hp Kawasaki and no problems even around freezing during fall cleanups. Easy to find at Walmart and AutoZone etc.
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Yup as mentioned 20w50 is exactly what kawasaki will recommend to reduce oil consumption. However your unit was excessive imo and no 20w50 will fix that.
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I run the 20w-50(kawi oil blue cap) in my kawi engine as I burned a bit of the 10w40 in the heat of summer. However at 30 degrees I would not find it acceptable to be burning the oil kawi chose for that engine.
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