This happened about a year ago, but I just thought of it again the other day and thought i would share this story. Last April I was at one of my best customers houses doing some spring clean up. The lady who lives next door had just moved in over the winter comes over and asks about mowing her proporty. So I give her an estimate. ($30.00 for a basic city lot) she says "oh, thats really resonable start the next time your here to do my neighbor." I say ok great. So about week later I show up to cut, helper starts on her lawn, while I begin on the neighbors. After about 5 minutes she comes walking out all confused and motions for me. She says "did you get my message?" I say "No", so she replies, "oh well, my neighbor kid from accross the street came and offered to do it, so I told him go ahead. I'll pay you for today, and that will be it, but if i need anything in the future i'll call you" I say fine whatever, so she gives me $30 cash and I walk off kinda pissed. Some satifaction did come about a month later when I showed up to cut her neighbors lawn and her neighbor kid was over mowing. He sweating his a$$ off pushing his 21", making nice crooked lines, and even managed to miss grass between passes. My Z Master stipes on the neighbors lawn really showed him up. The best part was when he finished mowing he grabs an ELECTRIC trimmer and trims for about 45 seconds around the front and calls it good. Now, I'm sure some members are going to jump down my throat for not using a contract, but rest assured, after this a few other incidents, I have learned my lesson.