This little occurance has reminded me that you should treat all customers honestly. Not a rant by any means. Back on Wednesday Oct 24th I called a company that manufactures aftermarket parts for engines (at this time I am not saying what company and they are not a sponsor here). I called and asked if the part was available. A secretary took my number and forwarded my question to a sales rep. The sales rep called me and left a message on my machine saying Yes it was in stock. I called back and placed my order. It was put on my credit card (small change at 80.00) and she said it would be shipped that day. Cool. On Friday Nov 2 I called as I had not received it yet. I was told that it would be shipped that afternoon. OK and I didn't ask any more about the delay just figuring that it may be busy there. On Friday November 9th still no part so I called again to ask what may be wrong. I was told that a part needed to be machined for the order and that had to be done but they would ship it out that afternoon. Finally on Monday Nov. 19th I called and asked for a sales manager and got a guy who said he could help me. I told him my story and asked if it had been shipped yet. He said that it should have not taken this long to ship even if machining had to be done. No other explanation. I told him that if it had not been shipped then I wanted to cancel the order. He put me on hold and after a minute a lady came on and asked if she could help me. HUH? I asked if my order had been shipped yet and she said no. I told her my name and said to cancel. She said OK. No apologies, no explanations. I am sure that I am very small change to this company. They could care less about the little guy. I am sure that they do much more business with large manufacturers and it may have been an imposition for them to do what they had to do to get me a part. The main problem I had is that it doesn't seem that anyone there knows what is going on. I really don't like being lied to. I called and asked if the part was available and was told yes. Thats all I wanted to know. If they said no I would have asked how long and probably placed the order anyway. Very simple. That company can pound sand as far as I am concerned. Sure I can write a letter to the company but I feel it would probably be filed and I would be sent a so sorry letter. I don't care about that. I am not looking for anything from them. The valuable thing I learned is that no matter what you do ALWAYS BE HONEST to your customer. I wouldn't take their part now as a freebie. This company has some obvious issues with customer service that they don't really care about. If I ran my business like that I would be working for someone frying burgers real quick. Every customer has a voice and that voice tells many other ears. Good service gets good lip service, i.e. referrals and more work. Every job adds a little more to your pocket. So remember, it may only be a 50 dollar job but add up all those little jobs and you start to get into some cash. Not to mention all the spin off referrals you get because you care about what EVERY customer thinks. I am sure there will be some with other opinions but have at it. What do you think?