I wanted to see what you guys thought on this issue. I signed up a new customer this year as of March 28th,2012 for a 12-month contract on a total of 3 properties for $1140.00 per month plus applicable sales taxes. Contract states from April 1st.2012 ending March 31st,2013 and if both parites agree can be extended with a increase not to exceed 10% each year. We started the spring clean-ups and trimmed bushes at the three job sites. One job site we couldnt totally trim all the bushes- had to leave 4 of them due to bird nesting eggs. I talked with one of the 3 business partners about it and told him I would trim them the bird was done with its course. Perfect no complaints were e-mailed or called. Since this year has kicked off early for us with no snow and warm weather we had mowed two of the properties twice after the spring clean-ups were done each week later. Never any complaints or calls on issues/concerns. Customer called to add one more small property onto the contract last week, it was never touched this season so far so we did spring clean-up,dethatch and hauled away the debris. There was one mulch bed in the center of round-about driveway that was stacked with leafs about a 1-2 feet tall to cover plants for the winter. I would say we got 80% of them out of the bed but the bottom leafs were so wet and packed and we were removing alot of mulch raking and blowing so we stopped and I would let them dry out til next week service on the next thursday service which would have been today. Never got a call with complaint but I should have called them to let them know but it just flew over my mind and forgot about telling we would get the rest of leaves next service. This property brough bill upto 1300.00 something per month so a good amount and nice accounts. I did turn down three jobs so I could take on these accounts for the year, we added another zero turn mower and new skid sprayer to help with new accounts this year. Yesterday they called to cancel due to not being happy with the one clean-up and dandiolions in one yard, Fertilize was put down granular but this week was spray week so I never got a chance to spray the first round or heard any complaints until yesterday. They want to pay 600.00 for april which contract states 1300.00/change. How would you guys handle this issue? I look at it was 15,600.00 for the year so a good slash in budget. I'm small with one crew of three guys. Sorry long thread but wanted to give you the details of it.