New Gravely with deck lock 5 inches above ground. Help


LawnSite Senior Member
saginaw, mi
Hello everyone, I hope some can help
My new Gravely ZT HD 52 arrived today with its deck locked 5-5 1/2 inches above the ground. When I depress the deck foot lever I'm able to raise the deck a tad without the retainer pin in place. When I depress the deck release lever to lower the deck, I merely hear a thud, because something is striking something, preventing the deck from lowering. What the heck?
Can someone help with this problem?

I'd appreciate your help, thank you!