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New Honda push mower question

Discussion in 'Lawn Mowing Equipment' started by takobaka, Apr 19, 2013.

  1. takobaka

    takobaka LawnSite Member
    Messages: 15

    Hi all,

    I just purchased the Honda 21" HRX217HYA mower from my local Home Depot, and upon un-boxing found grass clippings in box and under deck indicating obvious use of the machine. The packaging appeared fully intact.

    Is it common for Honda (or other manufacturers) to test their equipment on actual grass before packaging for customer purchase? Or has this mower been used and returned by a customer?

    I'm hesitant to start up and test this $700 machine, even if it's under warranty, if there's something seriously wrong with it (I don't think they'll allow a return at that point). I live a good distance from most repair centers, so my time and mileage for warranty repair is of concern.
  2. zechstoker

    zechstoker LawnSite Senior Member
    Messages: 975

    More than likely someone bought it, didn't like it, and returned it saying something like "nothing is wrong with it. I just didn't like it" or whatever, so they put it back on the sales floor to be sold again.
  3. takobaka

    takobaka LawnSite Member
    Messages: 15

    Thanks! That's what I was afraid of. Time to head back to the store to insist on an unused one. Silly big box stores.
  4. Jaybrown

    Jaybrown LawnSite Bronze Member
    Messages: 1,160

    It's a return for sure.
  5. weeze

    weeze LawnSite Fanatic
    Messages: 12,569

    just ask for a discounted price since it's been used some. i'm sure it's still in great shape. check the blades and make sure there is no damage or anything.
  6. JFGLN

    JFGLN LawnSite Bronze Member
    Messages: 1,050

    So you paid full price for a used mower? I hope you called the store manager!
  7. takobaka

    takobaka LawnSite Member
    Messages: 15

    That's a great idea. My fear was that I'd put oil and gas into it and then they wouldn't take it back if there was something seriously wrong with it. An illogical fear since it had already had oil and gas in it. From looking at it, it looked to be in great shape and probably was.

    I ended up trading it out for an unused brand new one, and Home Depot did it without question, and the clerk apologized. Props to them for that.

    Thank you all for the responses.
  8. Southern Lawn Care  LLC

    Southern Lawn Care LLC LawnSite Senior Member
    from Alabama
    Messages: 314

    Lowes is the same way. They will swap them without question because they want to live up to a customers expectations. I work at lowes driving a truck full time at least until I'm overloaded with my own place soon. I swapped a riding mower the other day for a customer because the blade had a little surface rust on it. That type crap pisses me off but I don't blame you for exchanging that.
  9. rlitman

    rlitman LawnSite Bronze Member
    Messages: 1,745

    Props to them for keeping you quiet, so they can drop this return on the next unsuspecting customer at full price?

    When I bought my HRX (about 5 or so years ago), I went to the first HD, and the staff loaded the only one they had onto a lumber cart.
    They insisted that the box was dirty, but the mower was new.

    As I was walking to the checkout, I saw that the box looked more than just retaped. When I opened it up, and saw that the oil was already put in the engine, and it was clearly filthy inside the box, I took my hands off the cart, turned around, and went to another HD.
    The next HD had at least a dozen, and they were all factory fresh.

    Had it been offered as an open box item with retail warranty, AND a discount, I'd probably have jumped on it, but if I'm paying for something new, I want something new.
  10. ztman

    ztman LawnSite Bronze Member
    Messages: 1,104

    Someone made a mistake because they would never ship a mower with gas in it. Be interesting to see what the store manager says.

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