nicely tell cust

Discussion in 'Landscape Architecture and Design' started by dnc19694339, Apr 24, 2013.

  1. dnc19694339

    dnc19694339 LawnSite Member
    Messages: 208

    We are very busy with 2 landscape crews and dont want to put on a 3rd.

    these crews do mostly hardscape work

    How do you nicely tell customers that you dont really want the small mulching and pruning jobs without offending them?
  2. kandalawncaremgr

    kandalawncaremgr LawnSite Member
    Messages: 224

    We tell them that we are currently not taking on new work at the moment.
  3. alldayrj

    alldayrj LawnSite Gold Member
    Messages: 3,793

    Refer them to someone who does
    Posted via Mobile Device
  4. LTL

    LTL LawnSite Member
    from Tulsa
    Messages: 98

    You price yourself out of the work. If you happen to get the work, you just hit a homerun.
  5. AGLA

    AGLA LawnSite Bronze Member
    Messages: 1,778

    You have to do what is right for you AND you have to know what is right for you. Sometimes that means having to do the little things that are a PITA so that you continue to have the customer for what you need them for. Many maintenance customers are an all or nothing situation. If you don't do the "little things", they'll get the person that does the little things to do ALL of the things. One stop shopping is important to a lot of people.

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