ok, am i wrong? tell me, am i? there are times, when we do a fall cleanup for our grass customers, and the following spring, there isn't a scrap on the lawn or in the beds. it's just the way they lucked out with the winter winds. so, i don't want to drive over, to look, then drive away. so, i call and say, "will you need any cleanup? maybe a minor one? " she says, "no, not at all, u guys did a great job in november, my place is spotless. just schedule the mowing when u r ready." so, i do. we started mowing last week, and wouldn't u know it, there are leaves along the fenceline, and in the beds. not alot, but maybe 10-15 min worth of blowing and sucking up. she claimed she needed no cleanup, so, the leaves stayed where they were. i get the phone call, "ummm, bob....your guys didn't pick up the leaves." i said, "you didn't order a cleanup." she says, "well, yea, i didn't need a cleanup, just those few leaves." i say, "well, i really can't do unauthorized work. i mean, if i'm gonna bill you for something, it needs to be authorized." she says, "bill me? it's only a little bit of leaves." i say, "sure, but it would only cost, a little bit." she was unhappy that i would charge her for 10-15 min worth of work. now, mind you, the mowing only takes 10-15 min. i should give her the extra service, free? this is 3 calls, in 3 days, 2 inquiries about our billing, and then this one.