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no, i don't need any cleanup, but, can u just....

Discussion in 'Lawn Mowing' started by bobbygedd, Apr 23, 2006.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    ok, am i wrong? tell me, am i? there are times, when we do a fall cleanup for our grass customers, and the following spring, there isn't a scrap on the lawn or in the beds. it's just the way they lucked out with the winter winds. so, i don't want to drive over, to look, then drive away. so, i call and say, "will you need any cleanup? maybe a minor one? " she says, "no, not at all, u guys did a great job in november, my place is spotless. just schedule the mowing when u r ready." so, i do. we started mowing last week, and wouldn't u know it, there are leaves along the fenceline, and in the beds. not alot, but maybe 10-15 min worth of blowing and sucking up. she claimed she needed no cleanup, so, the leaves stayed where they were. i get the phone call, "ummm, bob....your guys didn't pick up the leaves." i said, "you didn't order a cleanup." she says, "well, yea, i didn't need a cleanup, just those few leaves." i say, "well, i really can't do unauthorized work. i mean, if i'm gonna bill you for something, it needs to be authorized." she says, "bill me? it's only a little bit of leaves." i say, "sure, but it would only cost, a little bit." she was unhappy that i would charge her for 10-15 min worth of work. now, mind you, the mowing only takes 10-15 min. i should give her the extra service, free? this is 3 calls, in 3 days, 2 inquiries about our billing, and then this one.
  2. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    You're on a roll, i'm sure by wednesday afternoon you'll be up to 6 calls. :waving:
  3. NEPSJay

    NEPSJay LawnSite Senior Member
    Messages: 492

    I would have skipped her all together, till she either cleaned the leaves up herself or prepaid me to do it.
  4. Remsen1

    Remsen1 LawnSite Bronze Member
    Messages: 1,020

    Since she declined a cleanup I think you did the right thing. You covered you bases by asking her in advance and by explaining that it would only cost a little she should have no more questions.
  5. Bustus

    Bustus LawnSite Member
    Messages: 181

    I agree. She knew about the stuff and figured you'd pick it up for free. It's good you stood up to her.
  6. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Messages: 11,087

    I think you handled that one well Bobby...

    And no I wouldn't be there double time for single pay.
  7. Charles

    Charles Moderator Staff Member
    Messages: 8,822

    Tell her for awhile there she couldn't even get a tomato on her hamburger at Wendy's without asking for it lol.
    I would not have called her to see if she needed a cleanup. I would have went over there and looked for myself. Never trust the customer to be honest about this. You don't call her and ask her if the grass needs cutting--do you? Leaves always blow to the beds and fence lines when left on the ground too long. It takes a close inspection to see how much work is involved.
  8. grass-scapes

    grass-scapes LawnSite Bronze Member
    Messages: 1,552

    why didn't you just do the cleanup and bill for it. IM sure you have it in your hundred page contract somewhere. LOL
  9. DLCS

    DLCS LawnSite Platinum Member
    Messages: 4,386



    I would have done the same thing. Unless she pays ,those leaves would be there all season.
  10. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    actually, it is. HOWEVER, she declined when asked, and the leaves were not in my mowing path, so, they weren't picked up

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