I have a customer that I picked up in July. She lives in a higher income neighborhood. Monthly billed, after the fact. July, paid right on time no problem. August, no pay. Sept., mowed twice, sent a suspension notice. She was never home. Third week of Sept. I sent a rather unfriendly past due note. Sept. 28, I sent a threat note giving 15 days to pay. Today I get a call, from her cell phone, which I didn't have the number, that her son had been in a children's hospital in North Dakota, where she had just moved from, with a brain tumor and that 2 weeks ago he had surgery and would need another surgery next week. Anyway, she notified me that she was moving back to ND and would need our services no longer. I inquired about the past due and she assured me that she was mailing it today. She said she was just so tied up with her son that she just didn't think about our bill. I guess I feel bad for the woman and that I sent threatening letters to her when she was in such distress. And, I guess I'm just venting on here to make myself feel better. Thanks for listening.